BeyondTrust Remote Support enables secure remote access and support for Windows, Linux, macOS, iOS, Android, and network devices. It provides remote control, screen sharing, credential injection, and collaboration tools to facilitate efficient troubleshooting and maintenance. The solution supports both attended and unattended access, leveraging outbound-only session traffic on TCP Port 443 to minimize the attack surface. It offers robust security measures, including encryption, two-factor authentication, least privilege access, and detailed audit trails. Additionally, it integrates with ITSM, CRM, and other systems to streamline workflows and enhance incident resolution. The product helps replace multiple remote support tools, consolidate support processes, and ensure compliance with various regulatory requirements.
