Netskope One Digital Experience Management (DEM) provides visibility within and beyond SASE for troubleshooting, automated remediation and performance optimization. The platform offers monitoring across SASE environments, providing insights into user experience through actionable data for issue resolution and performance enhancement. Netskope One DEM provides comprehensive monitoring through site-specific and user-specific network performance monitoring, alongside continuous SaaS and web application experience tracking. Site-specific monitoring uses enterprise stations to assess onramp, application performance, and user experience from locations connected to Netskope via SD-WAN, SASE gateways, or private connections. The platform combines synthetic monitoring and real traffic analysis to measure user experience and performance from device to application. Automated network diagnostics in the Path Performance dashboard enable detection of network path degradations across LAN and ISP connectivity paths. AI-powered User Experience Root Cause Analysis automates issue detection and resolution, providing insights into user experience degradation and integrating with Information Technology Service Management systems for incident management. The platform includes assisted troubleshooting, guided self-service, and control over network, SSE, and device performance. Proactive coaching helps users resolve common issues, and open API integration enables automated remediation capabilities. Proactive DEM Enterprise provides analytics for security, network, and IT operations teams with network performance and experience visibility, monitoring traffic and services across the entire traffic path including the SASE platform. Netskope One DEM operates as part of the NewEdge security cloud and integrates with Netskope One Gateway services including routing, WiFi, SD-WAN, application firewall, IPS, IoT Device Intelligence, and edge compute.
