Mailwall is an email filtering and security platform designed to protect organizations from spam, viruses, malicious URLs, and impersonation attempts. The system provides inbound and outbound mail control, utilizing multi-layered spam detection engines and header- or subject-based filtering. It incorporates business continuity capabilities, including failover setups with multiple IP addresses to maintain email delivery routing and availability during primary infrastructure outages.
The platform offers policy management, allowing administrators to configure custom sender and domain lists, file extension controls, and domain-specific disclaimers. Mailwall includes a web portal for managing quarantines, previewing messages, and accessing comprehensive reporting. Additionally, the service incorporates an autonomous AI helpdesk agent to manage customer support workflows with built-in safety guardrails and audit trails.
