Identity Verification Manager (IVM) by FastpassCorp is a user validation platform that secures IT service desk operations against social engineering and unauthorized access. It functions as a rules-based engine that automates the identity proofing workflow for help desk agents before they can perform sensitive actions like password resets or credential access. The system integrates directly into IT Service Management (ITSM) systems, Active Directory, and human resources platforms to enforce a mandatory, structured verification process, replacing subjective manual security questions.
The platform employs a customizable, adaptive, point-based scoring system that adjusts verification requirements based on user profiles and contextual data, such as geographic location, device, and active computer logins. It supports various authentication methods, including one-time passwords, hardware tokens, third-party multi-factor authentication (MFA) tool integrations, and dynamic knowledge-based authentication sourced from internal enterprise systems. All verification attempts and outcomes are recorded in unalterable audit logs to support compliance reporting and security reviews.
