FastPass Cloud by FastpassCorp is a multi-tenant, cloud-based platform for enterprise password management, hosted in Amazon Data Centers. It provides password self-service for end-users and facilitated password reset capabilities for IT service desks. The platform connects to on-premise Active Directory, cloud-based Microsoft Entra, or hybrid directory environments using a software gateway for on-premise domains and an Enterprise application connector for cloud tenants. This architecture enables end-users to manage their passwords via a web portal on a Windows PC prior to system authentication.
For service desk operations, the system provides a structured identity verification process to secure against social engineering during password-related support calls. It replaces privileged agent access with a defined workflow that triggers multi-factor authentication requests to the user and integrates with IT service management platforms. The verification process utilizes dynamic, contextual, and static data, along with token-based methods and managerial approval, to confirm user identity. The platform also includes monitoring, real-time alerting, and data export capabilities.
