AccessMatrix Universal Identity Manager (UIM) by i-Sprint Innovations provides a flexible and systematic way to manage employee access to company IT resources based on a predetermined entitlement policy. It combines backend automation with frontend ease-of-use, offering a self-service identity console with customizable form generation to reduce turnaround time for routine access requests. UIM integrates with existing Enterprise Architecture, such as SOA or ESB, via standard web services or JMS, and supports native user integration to MS Active Directory and other LDAP servers. It includes comprehensive request and workflow approval management, investment protection, automatic compliance checking, and fine-grained RBAC. UIM reduces the Total Cost of Ownership by combining role and account management into a single unified solution, allowing redeployment of resources to revenue-generating activities. It ensures compliance and improves governance, connecting to a wide range of target resources and improving internal employee job satisfaction and productivity. UIM is an integral component of the complete AccessMatrix suite and is supported by proven professional service support access control products.